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Safer Gambling

Take Time To Think is a national campaign to encourage the use of safer gambling tools for a safe and responsible betting and gaming experience. It follows on from the long established ‘When the Fun Stops Stop’ campaign and is managed by the Betting and Gaming Council.

We are committed to providing an enjoyable gaming experience whilst promoting and supporting safer gambling.

Why not explore our selection of spending controls below to see if there’s one right for you? They’re available to everyone, all the time.

Safer Gambling Tools

Our Safer Gambling tools help you to control your spending and activity.

Affordability Deposit Limit

You can view the bar below to keep track of your deposits.

Your deposits this month:

Sent Documents Reviewing Documents Decision Made

Please Note: We require financial documentation as evidence to decide if you are eligible for a deposit limit increase, please click the button above.

You cannot request a change to your affordability deposit limit again until

Why do I have an affordability deposit limit?

As an operator committed to safer gambling, we have set a deposit limit of per month on your account. Deposit limits are applied to all accounts and are designed to prevent our customers from spending more than they can afford. If you can afford more, you can increase your limit. Just click the button above and upload the requested financial document.

Please Note: This calculation is taking into account if you have multiple accounts with us over all of our casino brands.

Deposit Limit

You have spent out of your deposit limit. The deposit limit will reset on .

Your current deposit limit of will be removed on: Your request to change your deposit limit to will be active from: Remove Deposit Limit

Set Deposit Limit

Session Limits

The session limit facility allows you to set a reminder to let you know when you’ve been playing a game for a certain period of time.

This helps you to be more aware of how much time you’re spending playing, and offers a helpful reminder that you may wish to take a break.

Active:

Session limit

Set Session Limit

30 mins 60 mins 120 mins

Cool Down Period

You can take a break from gaming at any time for a period of 1 day up to 6 weeks.

Set Cool Down

Self-Exclusion

If you begin to feel that you can no longer gamble safely and you need to stop, we have a self-exclusion facility in place to help with this. If you choose to instigate the self-exclusion process, your Cashmo account, and any accounts you may have with any of our sister brands, will be locked for a period of time, chosen by you.

We offer online self-exclusion for periods of 6 months up to 5 years. If you would like to self-exclude please use the ‘Set Self-Exclusion Period’ button below.

You are about to Self-exclude. This means you will not be able to log into this site and access any of our games (along with our sister brands which includes mFortune, Mr Spin, Dr Slot, Cashmo, Casino2020, Bonus Boss, Jammy Monkey, and PocketWin) until the self-exclusion period has ended. We recommend that you withdraw any balance in your cashable credit account before self-excluding to avoid any delays.

Once you have self-excluded, we will attempt to withdraw any remaining cashable credit balance back to your last payment method where possible. For security reasons, you will need to confirm that the details of your last payment method are correct, prior to us being able to withdraw the balance back to it. Please do this by contacting us via phone on 01384885040 Alternatively, contact us via email: support@cashmo.co.uk If unsuccessful, we will contact you directly via email.

Please select the time period of this self-exclusion:

Set Self-Exclusion

Set Self-Exclusion Period Cancel

For more information about Safer Gambling, please visit Gamstop, BeGambleAware.org, National Gambling Helpline, Take Time to Think plus many more. Alternative sources of help are also available in the Safer Gambling section of our website.

Disable Promotions

You can request not to receive promotional offers from us by contacting our customer support team via Live chat or calling us on 01384885040 .

Account Closure

If you would like to close your account, please contact our customer support team via Live chat or calling us on 01384885040 .

Our Approach

We want you to enjoy your gaming experience with us but understand that sometimes you can find yourself spending more money or time than you wanted to. It can happen to anyone.

That’s why we’ve made it easy for you to find a tool that helps you to play safely, all the time. And, if you need to stop gaming completely for any reason, we have all the info you need to take those next steps.

Your History

If you would like to gain access to your transactions history, log into your account.

Select ‘My Account’ from the menu then choose ‘Game Records’.

You can also review your game records from the last 3 months.

You can review your Total Net Deposits (Deposits – Withdrawals) from 01/04/2018 here:

Safer Gambling Questions

If you feel you may have a problem with your gambling, ask yourself the following questions:

1. Do you stay away from work or college to gamble?
2. Do you gamble to escape from a boring or unhappy life?
3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
5. Have you ever lied to cover up the amount of money or time you have gambled?
6. Have others ever criticised your gambling?
7. Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
8. Are you reluctant to spend “gambling money” on anything else?
9. Have you lost interest in your family, friends or interests?
10. After losing, do you feel you must try and win back your losses as soon as possible?
11. Do arguments, frustrations or disappointments make you want to gamble?
12. Do you feel depressed or even suicidal because of your gambling?

The more you answer “yes” to these questions, the more likely you are to have a serious gambling problem. We’re here to help, just contact our customer support team or get in touch with GamCare or any of the other trusted companies listed below in “other sources of help”.

Alternatively, try this GamCare test:

What Is GAMSTOP?

GAMSTOP lets you put controls in place to restrict your online gambling activities.

You will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.

Other sources of help

If you need help with your gambling and want to talk to someone or you’re worried about someone close to you, please ask for help and contact any of the below:

National Gambling Helpline

GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential.

BeGambleAware

BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.

National Gambling Treatment Service

The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.

Gamcare Forums & Chatrooms

GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.

Gambling Therapy

Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.

Gam-anon

Gam-anon is a support group for those affected by or close to compulsive gamblers. Contact Gam-anon: 08700 50 88 80.

Step Change Debt Charity

Provides the UK’s most comprehensive debt advice service. Helping people with debt problems take back control of their finances and their lives. Contact StepChange: 0800 138 1111

Citizens Advice Bureau

The Citizens Advice Bureau helps people resolve legal, financial and other problems by providing free information and advice.

Take Time To Think

Take Time To Think is a national campaign to encourage the use of safer gambling tools for a safe and responsible betting and gaming experience. It follows on from the long established ‘When the Fun Stops Stop’ campaign and is managed by the Betting and Gaming Council.

Underage Gambling

In the United Kingdom, the minimum legal age to gamble online is 18 years old.

We perform age verification checks on all of our customers to make sure that they are 18 or over. If these checks do not give us the information we need, documentary proof of age will be required.

You can help us to prevent children and young people from accessing our services by keeping usernames and passwords confidential at all times. Also, we strongly advise against saving login details to your device.

If we become aware that anyone under the age of 18 has an account and has gambled/ is gambling with us, their winnings will be forfeited and their account will be closed with immediate effect.

Blocking software

Cashmo uses sophisticated age verification systems and procedures to minimise the risk of underage customers from using our online services. Nevertheless, we recommend that parents and guardians who use a family-shared computer to install filtering software in order to restrict internet access to children and minors.

There are a number of parental filtering solutions that can be used to monitor or restrict access to the Internet:

• Net Nanny – filtering software that protects children from inappropriate web content.
• Cyber Sitter – a filtering software which allows parents to add their own sites to block.

There are number of tools available which allows you to block access to gambling websites, apps and adverts such as:

Manage ads on social media

What you can do to limit gambling ads:

Facebook

To find more information regarding ‘can I block ads’ on Facebook and ‘how can I adjust my ad preferences’, please view this article from their Help Center.

Twitter

You can block tweets from individual gambling companies. Click the down arrow and look for the option to “Block @…”

If the tweet is an advert, you can in the same menu select “I don’t like this ad”

You can also select “Why am I seeing this ad”, and access these two pages using the links provided here.

Here you can disconnect other apps you might have allowed to connect to your Twitter account, and various other options for reviewing and amending the profile advertisers use to target you.

On this page, you can de-select interests which might be a cause for more gambling-related content – one of which is potentially “gambling”. Un-ticking some or all of the options on this page may reduce the data by which gambling-related advertisers may be targeting you.

Instagram

The easiest way to stop seeing adverts from specific gambling companies is to block their account. To do this click on the three dots in the top right hand corner of their profile page and select ‘Block’.

You can also hide or report adverts. Just click on the three dots at the top right of the page when viewing a sponsored post and either select ‘Hide ad’ or ‘Report ad’. You can then choose the appropriate option to let Instagram know why you’re hiding or reporting this ad.

To amend your account preferences, you can click in the bottom right corner of the screen to go to your profile, navigate to the ‘Settings’ screen using the three lines at the top of the page, select ‘Ads’ then ‘Ad topics’ and choose which topics you would like to see fewer ads for.

Google

Google has provided the following information: See Google’s remove unwanted ads external page which outlines the below.

• Block specific advertisers
  This feature exists on Google Search, Maps, YouTube and Gmail when you are signed into your Google account. Instructions for each product listed in above external link.
• Mute similar ads
  For other display ads that appear when users are on other websites, users can choose to ‘mute the ad’. This will stop other ads very similar to it that have been purchased by the same advertiser, as well as other ads from the same advertiser that uses the same web URL.

Bank Gambling blocks

For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see:

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Safer Gambling

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Promotional Terms and Conditions

Section 6: Valid Stakes, Bets or Wagers

You may stake up to the amount of the balance available in your Account. We do not offer Accounts with a credit facility. Winnings which are generated from promotional bonus will go into your Bonus Credit Account. When a bet or stake is placed and confirmed, the corresponding amount is deducted from your Account balance. Game specific rules will be made available to you when you start playing a game. These rules can be located on the Website and within each game. These are referred to as the Rules of the Games. It is your responsibility to read and understand these game specific rules before you start playing. It is your responsibility to check that the bet instructions you have submitted are correct before committing to play. Winnings from deposits will go into your Cashable Credit Account. All bonuses will be credited to your Bonus Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will also be credited to your Bonus Credit account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit account. If your Bonus Credit Account Balance is £0, you should contact us to remove any remaining wagering requirements from your account. You can contact us via Customer Support team. In the event that you withdraw Cashable Credit before you have met your Bonus Credit Wagering Requirement (i.e. before your Bonus Credit Wagering Requirement Balance is £0) your Bonus Credit and Bonus Credit Wagering Requirement will be reduced by the same percentage that you have withdrawn from your Cashable Credit. By way of example only: you have made a first deposit of £10, credited to your Cashable Credit account, and received a first deposit match bonus of £10, credited to your Bonus Credit account; your Bonus Credit Wagering Requirement Balance is £400 (i.e. 40 x bonus of £10); you play through your £10 deposit once on a slots game and win £50. Your Bonus Credit Wagering Requirement Balance is unchanged (as you have not yet staked any Bonus Credit); you are free to withdraw the £50 winnings, stored in your Cashable Credit account, but you choose to only withdraw £25 (i.e. 50%); as your Bonus Credit Wagering Requirement Balance is not yet £0, you will forfeit 50% of your Bonus Credit (reducing it to £5) and your Bonus Credit Wagering Requirement Balance will be reduced by 50% (reducing it to £200). If bonus abuse is discovered we may at our discretion remove rewards as outlined in section 7b. In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example only: you have deposited £5, credited to your Cashable Credit account, and have received a first deposit match bonus of £5, credited to your Bonus Credit Account; your Bonus Wagering Requirement is £200 (i.e. 40 x bonus of £5); you elect to stake £10 on a slots game; as you do not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5 to £195; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit account; and £25 of your winnings (i.e. 50%) will be credited to your Bonus Credit account. When betting on our betting and gaming products, the percentage of your stake that will contribute to the Bonus Credit Wagering Requirement is as follows:

1. any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;
2. any amounts in your Cashable Credit Account which comprise of winnings from deposits;
3. any deposited amounts in your Cashable Credit Account; and
4. any bonus amounts in your Bonus Credit Account.

By placing a real money bet, you warrant that you are legally able to do so within your jurisdiction and that you accept that we are unable to provide any warranties as to the legality or otherwise of your participation in real money play. It is your responsibility to determine if remote gambling is legal in your jurisdiction.

In the event of a disconnection from the service whilst you are using our betting and gaming products, you are advised to log back in as quickly as possible. If you experience disconnection difficulties on a regular basis, please consult your service provider as to what measures can be initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or losses suffered as result of the disconnection of Players during play.

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus credit which is added to a Player’s Bonus Credit Account. Bonus credit I subject to a 40x wagering requirement.

Winnings from promotions offering Free Spins will also be awarded in form of a bonus credit. The amount awarded will depend on the stake value which is calculated as cost per line x number of lines available, for the specific promotion or game subject to that promotion, as specified in the applicable significant terms. Number of spins awarded will be multiplied by the stake value derived from the particular promotion or game played. The below table illustrates the potential calculations which maybe applicable to various promotions.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement and specific game stake contribution % as stated in Section 6 Term 40. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit Account.

When you download a game with a free bonus attached, the bonus can be claimed only once. There will be no bonuses for subsequent downloads of the same game by you.

You may receive regular updates by text message advising you of bonuses received depending on your account settings.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £50 on Cashmo if you are a non-UK Player, the maximum is €50/$50 or other currency equivalent. You must make a deposit to be able to make additional withdrawals. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits, then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.

Safer Gambling is the new way to Gamble.
Know your limits and use SG Tools to keep gambling fun.